COVID-19 Update

Updated: 7 September 2021

To our customers and community,

We are thrilled to announce that The National Kiwi Hatchery will re-open from Thursday 9th September under Alert Level 2. We can't wait to welcome manuhiri back to the National Kiwi Hatchery.

Please find further information below on how the National Kiwi Hatchery operates under all alert levels.

COVID-19 Alert Level Operating Procedures

Level 4: Temporarily closed.
Level 3: Temporarily closed.
Level 2: Open with restrictions;

  • Mandatory scan-in on arrival.
  • Mandatory mask use for all kaimahi (staff) and manuhiri (visitors) over 12 years old. Free masks will be available onsite.
  • All manuhiri (visitors) to keep 2 metres apart at all times, both indoors and outdoors where possible, unless you are within the same bubble.
  • All kaimahi (staff) to keep at least 1 metre apart where possible.

Level 1: Open without restrictions.


COVID-19 FAQs:

Q: I’m based in Auckland and can no longer make my trip can I get a refund?
A: Yes, any bookings affected by COVID-19 can be refunded or moved to another date. For all other booking our standard terms and conditions apply.


Q: What cleaning procedures are in place to ensure a safe environment?
A: Regular touch points (e.g. door handles and interactive screens) for all our customer areas are wiped down during setup and cleaned regularly during the day. Hand sanitiser is provided and it’s use encouraged throughout the tour.